How does employee engagement drive results in the railroad industry?
When employees are engaged—when they care—they give discretionary effort. Each day railroad workers have thousands of opportunities to “go the extra mile”.
- Engaged locomotive engineers are more likely to reduce braking and idle times, thus saving on fuel costs
- Engaged train crews are less likely to lay off sick, thus reducing staffing problems
- Engaged workers are more mindful of safety, thus reducing injuries and derailments
- Engaged finance workers are less likely to make billing errors, thus improving customer service
- Engaged shop workers are more likely to generate ideas to speed up run-through train servicing
- Engaged union workers will be less likely to have an “us versus them” mentality
These discretionary effort touchpoints trigger chain reactions that I call the Railroad Engagement Profit Chain…
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